Return & Refund Policy

At ZYRO LIFESTYLE, customer satisfaction is our priority. Please read our return and refund policy carefully before placing an order.

Return Eligibility

You may request a return within 7 days of receiving your order if the product is:

Damaged or defective on arrival
Different from what you ordered (wrong item, size, or color)
Missing parts or accessories that were included in the listing

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless they arrive damaged or defective:

Used or opened personal care and hygiene products
Items marked as final sale or clearance
Products without original packaging, tags, or accessories

How to Request a Return

To start a return, message us on WhatsApp within 7 days of delivery with your order details and clear photos/videos of the product. Our team will review your request and confirm the next steps.

Refunds

Once your returned item is received and inspected, we will notify you of the approval status. Approved refunds are processed via bank transfer or store credit, and typically completed within 5-7 business days.

Exchanges

If you'd prefer an exchange (e.g. wrong size or color) instead of a refund, let us know when you contact us and we'll arrange it, subject to stock availability.

Return Shipping

If the return is due to our error (wrong or defective item), we cover the return shipping cost. If the return is due to a change of mind, the customer is responsible for return shipping charges.

Contact

For any questions about returns or refunds, please reach out via our Contact page or WhatsApp.